FAQ
Is it free to return an item?
Returns should be sent to the address provided on the return label. Shipping costs are covered by Luvorelle.
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When can I expect my order?
Processing takes 1-2 working days. It than takes 5-10 working days to be delivered. This means a total delivery time within 6-12 working days.
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What are the requirements for a return?
You may return your order within 30 days of receipt for any reason, provided the items are unworn, unwashed, and have all original tags attached.
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How long does an exchange take?
Once you request an exchange during the return registration process, we’ll begin handling it right away, ensuring your exchange is completed promptly, typically within a few days.
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What if the product I want to exchange is no longer in stock?
Please reach out to our customer service team, who will update you on product availability. If the item is unavailable after your return, we’ll work with you to find an alternative solution.
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Where can I locate my order number for a return?
You’ll find your order number in the confirmation email sent after your purchase. This number is a digit code. If you didn’t receive the email, please contact our customer service team for assistance.
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What should I do if my product is damaged or defective?
If an item arrives damaged due to shipping or production issues, please contact us at info@luvorelle.com with a photo of the issue. Our customer service team will quickly assist you in resolving it, and we’ll cover any costs associated with such incidents.
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What if I want to return my order after the return window?
Be sure to initiate your return within 30 days of receiving your order. If this isn’t possible, you may have the option to exchange the item or receive a voucher instead. Contact customer service for more details on your options.
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How long does a refund take?
We aim to process all returns as swiftly as possible. Once your return arrives at our warehouse, it will be processed within 10 business days. You can track your return using the tracking information provided with your shipment. Once the refund has been issued, you’ll receive a confirmation, and it may take up to 3 days for the funds to appear in your bank account.
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Contact
Luvorelle - 74628550
Registered Business Address: Ganzebloem 15, Culemborg, Gelderland, 4102 XH, The Netherlands
✉️ - info@luvorelle.com
💬 - Frequently Asked Questions
📱 - +31613669869
Customer Service:
Monday tot Friday: 9:00 AM till 5:00 PM